Last updated: 9 October 2026
This Shipping & Delivery Policy explains how SOLNOX processes, ships and delivers orders placed on solnox.one. It forms part of our Terms of Service.
1. Where We Ship
We deliver across India and to the following 28 international destinations:
Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States.
Serviceability within a country depends on your PIN or postal code and our courier partners' coverage. If we cannot deliver to your address, we will notify you and refund your order in full.
We do not deliver to PO boxes, APO/FPO addresses, or any location restricted by law or by our courier partners.
2. Order Processing
Orders are processed on business days — Monday to Saturday, excluding public holidays.
- Orders are typically dispatched within 1 to 3 business days of order confirmation.
- Orders placed after 4:00 PM IST, or on a Sunday or public holiday, are processed on the next business day.
- Dispatch may take longer during sale events, festive periods, or where an item is awaiting restocking. We will keep you informed if your order is affected.
- Orders may be held briefly for payment verification or address confirmation. This is a fraud-prevention measure and adds to the timelines below.
3. Delivery Estimates
Estimated transit time after dispatch:
| Destination | Estimated delivery |
|---|---|
| India — metro and Tier 1 cities | 5 – 8 business days |
| India — other cities, towns and rural PIN codes | 5 – 8 business days, occasionally longer for remote areas |
| International (all 28 destinations) | 10 – 20 business days |
These are estimates, not guarantees. Total time from order to delivery is dispatch time plus transit time — typically 6 to 11 business days within India and 11 to 23 business days internationally. Delivery times exclude customs clearance delays, which can add a week or more on international shipments.
4. Shipping Charges
| Destination | Shipping charge |
|---|---|
| India | Free shipping (₹0) |
| International | ₹1,800 flat rate |
Shipping charges are calculated and displayed at checkout before you pay. The rate shown at checkout is the rate that applies to your order, and takes precedence over the table above if we revise our rates. Any free-shipping promotion will be applied automatically at checkout when its conditions are met.
5. Order Tracking
Once your order is dispatched we will email you a shipping confirmation containing the courier name and tracking number. Tracking information may take 24 to 48 hours to become active on the courier's website after you receive it.
If your tracking has not updated for more than 5 business days, please contact us at Contact@solnox.in with your order number and we will investigate with the courier.
6. Address Accuracy
Please check your delivery address, PIN code and phone number carefully before completing checkout. We dispatch to the address exactly as entered.
- Address changes can only be made before dispatch. Contact us immediately if you need to correct one.
- We are not responsible for non-delivery, delay or loss resulting from an incorrect, incomplete or outdated address supplied by you.
- Where a parcel is returned to us because of an incorrect address, we will refund the Product value less shipping charges, or reship at your cost.
7. Failed Delivery and Returned Parcels
Our courier partners generally make up to three delivery attempts. Please ensure someone is available to receive the parcel and that the phone number on the order is reachable.
A parcel may be returned to us if delivery attempts fail, if the parcel is unclaimed, if delivery is refused, or if customs clearance is not completed. In that case we will contact you to arrange either a reshipment at your cost, or a refund of the Product value with the original shipping charge deducted.
8. Delays Beyond Our Control
We are not liable for delays caused by circumstances outside our reasonable control, including courier backlogs, weather events, natural disasters, strikes, transport disruption, customs inspections, government restrictions, regional lockdowns, or incorrect information supplied by the customer. We will always keep you informed and follow up with our courier partners on your behalf.
9. Customs, Duties and Taxes on International Orders
Prices on our Site do not include international customs duties, import taxes, VAT/GST, brokerage or clearance fees.
- These charges are levied by the destination country and are payable by the recipient, in addition to the amount paid to us.
- Charges vary by country and are determined solely by your local customs authority. We cannot calculate or predict them in advance.
- If you refuse to pay customs charges and the parcel is returned or destroyed, we will refund the Product value less all shipping and return costs incurred.
- You are the importer of record and are responsible for ensuring the Products may lawfully be imported into your country. Some personal care and herbal products face import restrictions in certain jurisdictions — please check before ordering.
10. Multiple and Partial Shipments
Orders containing several items may be shipped in more than one parcel, arriving on different dates, at no extra cost to you. Your shipping confirmation will indicate which items are in each parcel.
11. Damaged or Lost Shipments
Please inspect your parcel on arrival. If the outer packaging is visibly torn, tampered with or crushed, we recommend refusing delivery and informing us the same day.
If a Product arrives damaged, or your parcel is confirmed lost in transit, we will replace it or refund it in full. Please report damage within 48 hours of delivery with photographs, as set out in our Refund, Return & Cancellation Policy.
12. Contact Us
For any question about a shipment, please quote your order number.
SOLNOX (Sole Proprietorship)
SOLNOX, Lane no 2, Viman Nagar, Pune - 411014 , India
Email: Contact@solnox.in
WhatsApp: +91 89992 06607
Hours: Monday to Saturday, 10:00 – 18:00 IST